From Automation to Personalization: Zenith Bank Plc’s AI Journey in the Financial Sector
The advent of Artificial Intelligence (AI) in the banking sector has significantly transformed operational efficiency, customer experience, and financial decision-making. Zenith Bank Plc, a major financial services provider in Nigeria and Anglophone West Africa, has leveraged AI to enhance its competitive edge and operational capabilities. This article provides a detailed technical examination of how Zenith…