ePLDT Ventus and the Future of Business Process Outsourcing with AI
In the rapidly evolving landscape of customer service and business process outsourcing (BPO), artificial intelligence (AI) is emerging as a pivotal force, enhancing operational efficiency and customer experience. ePLDT Ventus, Inc., now rebranded as SPi CRM, exemplifies this transformation. As a subsidiary of the Philippine Long Distance Telephone Company (PLDT), ePLDT Ventus operates multiple customer…