Transforming Banco Caboverdiano de Negócios: Harnessing AI for Operational Excellence and Customer Innovation
This article examines the application and implications of Artificial Intelligence (AI) within the operational framework of Banco Caboverdiano de Negócios (BCN), a prominent commercial bank in Cape Verde. Founded in 2003 as Banco Totta de Cabo Verde and rebranded in 2005, BCN has undergone significant transitions, including its majority acquisition by IMPAR in 2017. This…