What is the ePassporte Wallet?
ePassporte has added an additional security feature that enables Account Holders to transfer funds to a secure location called the ePassporte Wallet. Whenever funds are transferred to your Wallet, they may not be spent via your Visa Virtual or Visa Electron Card. This will keep your funds safe if your Visa Virtual Account Number is compromised or your Visa Electron Card is lost, stolen or copied.
When you are not using your Visa Card Products, ePassporte suggests moving your balance to your Wallet. When funds are stored in your ePassporte Wallet, you may continue to utilize most of ePassporte's products and services as you normally would. However, if you want to use any of ePassporte's Visa-branded products, you will be required to manually transfer funds from your Wallet to your Visa Virtual Account.
For example, if you wish to use your Visa Virtual Account to purchase something where Visa is accepted online, or if you want to use your Visa Electron Card to withdraw funds from an ATM, you must remember to transfer funds to your Visa Virtual Account first.
For Account Holder convenience, funds loaded to your Account will automatically be moved to your ePassporte Visa Virtual Account. This means that if you wish to secure your funds in your Wallet, you will need to manually transfer funds or utilize the automated feature to move funds to your Wallet when they are received or loaded.
When your Wallet is activated, you will be able to log into your Account at any time to manage where your funds are stored by clicking on the "My Account" tab, selecting the "Transfer Money" button on the left-side navigation bar and clicking on the "Wallet to/from Visa Virtual" button. You may transfer funds to and from your Wallet at any time. You may also automate the movement of funds received or loaded to your Wallet or to your Visa Virtual Account.
How do I withdraw funds from my ePassporte Wallet?
You can withdraw funds from your ePassporte Account to a verified US checking account or request a bank wire transfer. To add a US based checking account to your ePassporte Account, please see the "Withdrawing Funds" section of the FAQ. To request a bank wire transfer, please send a message from the message center to our Account Holder Services department.
Alternatively, you may purchase ePassporte's Visa-branded products to make purchases where Visa is accepted or to withdraw funds at millions of ATM locations displaying the Visa and/or the Plus logos. For more information about ePassporte's Visa branded products, click here.
Where are the funds that I loaded to my ePassporte Account?
Funds that are loaded or transferred into your ePassporte Account are placed in your ePassporte Visa Virtual Account unless you choose to have them automatically transferred to your ePassporte Wallet. You can change this setting at anytime by clicking on the "WALLET SETTINGS" button located on the Welcome Page.
Are renewal and annual fees deducted from my ePassporte Wallet or ePassporte Virtual Visa?
Renewal and Annual fees will be deducted from your Wallet. If you do not have sufficient funds in your Wallet to cover these fees, ePassporte will attempt to debit your Visa Virtual Account for the outstanding amount.
Is there a fee for my ePassporte Wallet?
The ePassporte Wallet is free of charge and there is no annual or renewal fee for this component of the ePassporte Account.
Is there a fee for transferring funds between my ePassporte Wallet and my ePassporte Visa Virtual Card?
There is no fee charged for transferring funds between your ePassporte Wallet and your ePassporte Visa Virtual Account.
Is there a limit to the number of times I may transfer funds between my ePassporte Wallet and my ePassporte Visa Virtual Account?
There is a limit to the number of transactions that can be made between your Wallet and Visa Virtual component. To review these limits, please click on the "Account Balance" tab on the left side navigation bar under the "My Account" section.
What happens if I try to send a transfer from my ePassporte Wallet but my funds are only available on my Visa Virtual Account?
ePassporte will automatically move the funds you need to complete the transfer from your ePassporte Visa Virtual Account to your ePassporte Wallet, free of charge.
What are my limits for my ePassporte Wallet?
Please log into your ePassporte Account and click on the "Account Balance" link on the left side navigation bar under the "My Account" section to view your account limits.
Can I use my ePassporte Wallet to make purchases online?
You may only use your ePassporte Wallet to make purchases at Internet Merchant websites where the ePassporte logo is displayed.
Why do I sometimes see transactions in my Wallet that I did not initiate?
Transactions such as sending money to an ePassporte Account Holder or withdrawing funds to your US checking account are processed through your ePassporte Wallet. If you do not have sufficient funds in your Wallet to cover the transaction, ePassporte will automatically transfer funds from your Visa Virtual Account to your ePassporte Wallet to complete the transaction. These type of transfers will be visible in both your Wallet and Visa Virtual Account statements with the descriptors "Auto Transfer to Wallet" and "Auto Transfer from Visa" respectively. Please note: ePassporte will never automatically transfer funds from your Wallet to your Visa Virtual Account.
What are the differences between the ePassporte Visa Virtual Account and the ePassporte Visa Card?
The ePassporte Visa Virtual Account is exclusively for online use and is accepted at Internet Merchant websites that accept Visa Cards. The ePassporte Visa Card is solely used in the physical world and is accepted at Visa Merchant locations worldwide that have electronic payment terminals and at ATMs around the globe that display the Visa and/or PLUS logos.
Despite having different numbers, both the ePassporte Visa Virtual Account and ePassporte Visa Card are one Account. Funds loaded onto your ePassporte Account are available to be used on either your Visa Virtual Account or your Visa Card.
Can I obtain an ePassporte Visa Virtual Account without getting an ePassporte Visa Card?
Yes, you can obtain only the ePassporte Visa Virtual Account, but we recommend that you complement it with the ePassporte Visa Card to fully experience the benefits of ePassporte.
Can I obtain an ePassporte Visa Card without getting an ePassporte Visa Virtual Account?
No, you must purchase an ePassporte Visa Virtual Account prior to obtaining an ePassporte Visa Card.
Do I need to get credit approval to obtain my ePassporte Account?
No, ePassporte does not require credit approval. Just join online and choose from a number of ways to purchase an ePassporte Account that works best for you!
How do I check my ePassporte messages?
Log into your ePassporte Account and then click the 'Message Center' button on the navigation bar.
How long are my messages kept?
Important messages are marked as permanent (denoted with a padlock symbol) and will remain in your inbox indefinitely. All other messages will be deleted 180 days from the day they were sent to you by ePassporte.
Does ePassporte authenticate its Account Holders?
Yes, ePassporte authenticates persons attempting to use their checking account to fund their ePassporte Account.
How do I activate my Visa Card?
To activate your Visa Card, please follow these instructions:
Log on to www.epassporte.com and enter the User ID and Password you selected when you created your ePassporte Account.
Click on the 'My Account' tab located on the main menu bar.
Click on the 'Visa Card' tab located on the left side menu bar.
At the prompt, enter the 16 numbers printed on the front of your Visa Card and then create a Personal Identification Number (PIN) by entering 4 digits in the field provided.
Click on the 'Activate PIN' button to register your PIN.
How do I modify my Visa Card PIN?
Click on the 'My Account' tab located on the main menu bar. Click on the 'Visa Card' tab located on the left side menu bar. Enter a new PIN in the fields provided.
Where can I use my Visa Card?
You can use your Visa Card at most Merchants displaying the Visa logo and at ATMs displaying the Visa and/or PLUS logos. Find an ATM
Do I always need to enter my PIN when using my Visa Card?
No, you will be able to sign for a purchase without having to enter your PIN number. Please guard your Visa Card carefully since it may be used without a PIN. At some fast food restaurants you may not be asked to sign for your purchase. This purchase is just as valid as if you had signed the transaction receipt.
What is the CVV2?
The CVV2 is a three-digit security code that is printed on the back of most credit and debit cards. The number appears in reverse italic on the right-hand side of the signature panel or in a separate white box near the signature panel. The CVV2 number is used to validate that a genuine card is being used during a transaction.
Where can I find my Visa Virtual Account CVV2?
Log into your ePassporte Account and read, in the Message Center, the message named "Welcome to ePassporte" (this is the first message that you received after purchasing your Account). All information including your Visa Virtual Account number, CVV2, and expiration date can be found in this message. The "Welcome message" is marked as permanent (will not be deleted by the system) so you can always refer back to it.
Does my Visa Virtual Account have the same CVV2 as my Visa Card?
No, the Visa Virtual Account and Visa Card each have different numbers as well as CVV2 information.
How often can I check my balance and transaction details?
You can check your balance and purchases as often as you like by checking your online transaction history. ePassporte provides you with real-time transaction and balance information.
How safe is ePassporte?
ePassporte provides a safe and secure way to manage your financial needs. All transactions are conducted with the latest and most sophisticated security techniques. Transactions to load funds to your ePassporte Account are fully protected through the use of Verified by Visa and ePVerify. Purchases on the Internet using your ePassporte Visa Virtual Account are fully protected through the use of password security and other protection techniques. All sensitive data is fully protected by the most secure encryption methods available. ePassporte further enhances your protection through utilization of additional authentication mechanisms to ensure that only you are able to use your Visa Virtual Account.
What should I do to protect my information?
To ensure security, do not disclose your password, CVV2 number and/or PIN to anyone. At no time will ePassporte Account Holder Services ask you to divulge account information. This includes your CVV2 number, your security question, your security answer, your password and your PIN. All security information is intended for use on our secure website only. Exception: Some Merchants will require you to provide your Visa Virtual Account CVV2 number and expiration date to complete a transaction on the Internet.
Additionally, please remember to do the following:
Why am I being asked to login every time I visit a new page on your website?
If you are continuously being asked to log into your Account, you will need to set your browser to accept cookies. Cookies are small text files (usually less than 1K in size) that websites use in order to keep you logged in while you are visiting a site.
click here to check your browser configuration.
I entered my password incorrectly three times and now I am blocked for 24 hours. How can I unblock my Account before the 24 hours have passed?
If you cannot wait for 24 hours to have your Account reset, you can contact ePassporte Account Holder Services at walletrequest@epassporte.com . A customer service representative can unblock your login status and reset your password. You will be asked to answer required authentication questions to ensure the security of your ePassporte Account before your login status and password are changed.
Why am I being forced to change my password?
From time to time, we may ask our Account Holders to reset their passwords for security purposes only.
Why am I being forced to answer a security question everytime I log in?
If you are asked to answer your Security Question and re-authorize your computer every time you log into ePassporte, then your browser
may be configured to delete your cookies every time you close your browser, or every time you end a session on the Internet. Please
modify your browser's settings so that it does not delete cookies from ePassporte. Please reference the "Help" Section in your browser's
Menu Bar for exact instructions on how to do this.
What is a cookie?
A cookie is a computer term for a piece of data from a web site that is stored on your internet browser's cache.
This data is used by ePassporte to recognize a computer that you have authorized with our system. You will have
to authorize your computer every time you log into ePassporte if this cookie is not stored in your internet browser's cache.
The cookie that you need saved on your computer from ePassporte is labeled "epass.(YOUR USER ID)". Here are some suggestions for
adjusting the settings on your internet browser to accept cookies from ePassporte.
Internet Explorer (Version 7.0)
Firefox (Version 2.0)
How do I enable ePassporte cookies in Internet Explorer (Ver 7.0)?
To check your cookie settings in Internet Explorer, use the following instructions:
To ensure that Internet Explorer accepts cookies from the ePassporte web site, use the following instructions:
How do I enable ePassporte cookies in Firefox (Ver 2.0)?
To check if the Firefox browser is already accepting and saving the ePassporte cookie, use the following instructions:
I am experiencing technical difficulties. What should I do?
Please send us a detailed description of the problem by logging in to your ePassporte Account and clicking on the "Message Center" tab. If you are unable to login to your ePassporte Account, please send an email to walletrequest@epassporte.com. Please include your contact information .
What is an authorization?
An authorization is the initial part of a sales process whereby a Merchant inquires with a Account Holder's issuing bank to verify: 1) that an account is valid and 2) whether the Account Holder has enough funds to pay for a transaction. When a Merchant authorizes a transaction, it reserves the right to retrieve the amount of money authorized at any time within 30 days of the authorization date. An authorization reduces your Open-to-Buy balance (available balance) but the money is not actually deducted from your Account until the Merchant completes the sale.
What are the pending charges on my statement?
Pending charges appear when the Merchant authorizes a card but has not completed the sale. Generally, the Merchant has 30 days to complete the transaction that they initiated. There are various reasons that may cause a pending charge to remain on your Account for 35 days even when a merchant has no intention of completing the sale. If you think that a pending charge should be removed from your statement, please contact the ePassporte Account Holder Services Department.
Why do I have a $75 authorization on my Account when I haven't purchased $75 in fuel?
When you use your Visa Card to make a fuel purchase at the pump, we will authorize your Visa Card for US$75, as we do not know how much fuel you intend to purchase. These authorizations are removed from your Account when the actual fuel purchase amount is received from the gas station Merchant, usually within 7 to 10 business days.
A transaction was declined at a fuel pump and I know I had enough money in my ePassporte Account to purchase the amount of fuel I desired.
When you use your Visa Card at an automatic fuel dispenser (a pump on the fuel island), we will authorize your card for US$75 (as we do not know how much fuel you plan to pump). If your fuel purchase is declined because your ePassporte Account balance is less than US$75, you can present your Visa Card to the attendant to make a gas purchase with the amount in your Account. If you pump more fuel than the available balance in your Account, you will be required to pay for your fuel with another payment method.
I paid for a meal at a restaurant with my Visa Card. The authorization on my Account for my meal purchase is different than the amount I spent. Why is this?
When you purchase a meal at a restaurant with your ePassporte Visa Card, your transaction is authorized for the amount of the meal plus an extra amount (to allow for a potential gratuity). These authorizations are removed from your Account when the Merchant settles the actual amount spent at the restaurant, usually in 7 to 10 days.
My restaurant purchase was declined and I know I had more money in my ePassporte Account than the amount of the bill. Why did this happen?
Transactions that take place at restaurants are authorized for the amount of the meal purchase plus 20% to ensure that you have sufficient funds available to pay for the purchase amount plus a gratuity. This is necessary as the Merchant does not know the total amount of the transaction until you add your tip (which occurs after the transaction is authorized) and ePassporte does not know the total amount of the transaction until that time.
My available balance (Open-to-Buy) is less than I think it should be. Why is this?
Your Open-to-Buy is calculated by subtracting pending charges (authorizations) from your Account balance. If your card is used at certain Merchants, (for example, at a restaurant), your transaction maybe authorized for more than the actual amount of the purchase. This usually happens when the Merchant wants to verify your Account has sufficient funds to allow for a potential gratuity. If the authorized amount is more than the amount settled by the Merchant, the difference will be returned to your Open-to-Buy balance. Please note: pending charges can take up to 30 days after the date of your purchase to be removed from your Account.
My Account balance is negative and I know that I have funds in my ePassporte Account. How can this happen?
Sometimes Merchants authorize your purchase for a total amount and then send in multiple transactions. This is especially true with airlines when you purchase multiple tickets at the same time or when a Merchant has to back order merchandise and ship it to you at a later date. The ePassporte system cannot release the authorization amount until certain conditions are met. If these conditions are not met, both the authorization amount and the transaction amounts will be deducted from your balance. We automatically release the authorization after a predetermined period to ensure that your funds are available to you. However, if this period has not expired you may experience this situation. Please contact the ePassporte Account Holder Services Department and we will investigate the situation and may manually release or adjust the authorization so that your funds are available.
I purchased two airline tickets at the same time and they show up as two transactions. Why did this happen?
Airlines have the option of processing tickets either as one total amount or an amount for each ticket when tickets are purchased at the same time on a payment card. You may see the entire amount in one transaction or the amount of each ticket purchased.
I had always been able to send and receive money by Peer-to-Peer (P2P), but when I tried to send funds today, I received a message telling me that this feature is no longer available to me. Why?
Due to recently implemented security measures, ePassporte has deactivated the peer-to-peer functionality of ePassporte Account Holders from certain geographic locations. This change may limit some ePassporte Account Holders from being able to send and receive peer-to-peer funds. Please understand this change has been made to ensure the security of ePassporte and our Account Holders.
What geographic locations could affect functionality?
If you live in one of the following countries, you may find some restrictions placed on your account
My friend tried to send me money by Peer-to-Peer (P2P), but he said that he received a message from ePassporte telling him that I can’t receive P2Ps anymore. Why?
Due to recently implemented security measures, ePassporte has deactivated the peer-to-peer functionality of ePassporte Account Holders from certain geographic locations. This change may limit some ePassporte Account Holders from being able to send and receive peer-to-peer funds. Please understand this change has been made to ensure the security of ePassporte and our Account Holders.
What do I need to do to be able to send and receive Peer-to-Peer (P2P) again?
ePassporte can not reactivate the P2P functionality due to security reasons.
Changes have been made to my Account because of the new P2P rules implemented by ePassporte. What are the exact changes that were made?
The following changes have been implemented for security purposes:
The Peer-to-Peer functionality (sending and receiving funds from non-business ePassporte Accounts) is a function no longer offered to Controlled Accounts. If you have an ePassporte Controlled Gift Card Account, the only non-business Account you may receive money from is the ePassporte Account Holder that gave you this Account as a gift.
Funds may only be added to your ePassporte Account by receiving Business-to-Peer (B2P) transfers from ePassporte Business Account Holders.
How can I withdraw the money in my ePassporte Account since I can no longer use Peer-to-Peer (P2P)?
You may use your ePassporte Visa Card for ATM withdrawals. If you do not have a Visa Card, you may purchase one for US$35.00
How do I load funds into my ePassporte Account from my US Checking Account?
If you have never loaded funds from your US Checking Account, please login to your ePassporte Account, and then click on 'Load Money' and then 'US Checking Account'. You will be shown a data entry page to enter the information about your US Checking Account. You will be shown a success page if the information you entered is accepted by ePassporte.
As a security measure, ePassporte will require you to verify your bank account (See below).
Once you have completed this verification process, your bank account will be linked to ePassporte. You will then be able to load your ePassporte account from your checking account.
If this a not the first time you are loading funds from your US Checking Account, please click on 'Load Money' and then 'US Checking Account' and enter the amount you would like to load onto your ePassporte Account.
How do I verify my US Checking Account?
ePassporte will send 2 small deposits to your bank account which will usually appear in your bank account statement within 3 business days.
In order to link your bank account with ePassporte, you must verify the exact amounts that ePassporte has deposited into your account the next time you login to ePassporte. You will find a button which will lead you to the verification screen where you will enter the amount of the two deposits.
When you correctly enter the two deposits you will be shown a success page and allowed to enter the amount you wish to load to your ePassporte Account from your US Checking Account.
How long does it take for the ACH authentication credits to appear in my checking account?
Please allow up to 7 business days for the authentication credits to post in your checking account. Please account for US official holidays and bank holidays.
How long does it take for the money from my checking account to load to my ePassporte Account?
Please allow up to 7 business days for your deposit from a US Checking Account to be loaded to your ePassporte Account.
| Day Load Is Initiated | Day Funds will be loaded to ePassporte Account | ||
| Monday | 2nd Wednesday | ||
| Tuesday | 2nd Thursday | ||
| Wednesday | 2nd Friday | ||
| Thursday | 2nd Monday | ||
| Friday | 2nd Tuesday | ||
| Saturday | 2nd Wednesday | ||
| Sunday | 2nd Wednesday | ||
Please account for US official holidays and bank holidays.
It's been over 7 business days since I transferred money from my checking account to be deposited to my ePassporte Account, but the money hadn’t been loaded. Where is my money? Please contact ePassporte Account Holder Services by logging into your Account and clicking on "Message Center" or please use any of the information below to contact us for further assistance.
Account Holder Services
Email: walletrequest@epassporte.com
Can I transfer money from my ePassporte Account directly to my checking account?
Yes. If you have a US-based checking account, you will be able to transfer funds from your ePassporte Account and deposit them to your checking account. After logging into your ePassporte Account, please click on “Withdraw” and follow the instructions provided to verify your US-based checking account or to obtain instructions on how to transfer funds to your previously verified checking account from your ePassporte Account.
Can I transfer money from my ePassporte Account to my European bank account?
Currently, ePassporte does not offer a feature that would allow ePassporte Account Holders to transfer funds from their ePassporte Account directly to their non-US Bank Account, however you may request a wire transfer. ePassporte will wire any specified amount to your bank for a US$50.00 fee. Please contact ePassporte Account Holder Services by logging into your Account and clicking on "Message Center" or please use any of the information below to contact us for further assistance and requirements for wire transfers.
Account Holder Services Email: walletrequest@epassporte.com
How does the “Withdraw to your Personal Credit/Debit Card” option work?
This feature will enable you to withdraw funds from your ePassporte Account to any active personal credit/debit Visa and/or MasterCard linked to your ePassporte Account. This option may be accessed by logging into your ePassporte Account,
Is there a fee for withdrawing funds to my personal credit/debit card?
The Fee to withdraw funds to your personal credit or debit card is 1% of the withdrawal amount with a minimum fee of US$5.00.
How long will it take for funds to appear in my personal credit/debit card account?
The transfer will take up to 5 business days to complete.
Is there a limit to the amount of funds or the number of times I may withdraw to my personal credit/debit card daily?
Please review the Account Balance section within your ePassporte Account. You may increase your limits by contacting Account Holder Services.
Will the withdrawal to my personal credit/ debit card be made from my ePassporte Wallet or my Visa Virtual Account?
The funds will be withdrawn from your ePassporte Wallet. If you do not have sufficient funds in your Wallet, the remaining funds will be withdrawn from your Visa Virtual Account if available.
What if ePassporte has blocked the personal credit/debit card I wish to withdraw money to?
Please contact Account Holder Services.
What currency will my funds appear in once they have been successfully credited to my personal credit/debit card?
Your funds will appear in the currency that is associated with your personal credit/debit card account.
I tried to withdraw funds to my personal credit/debit card, but I got an error message saying that my bank does not allow this and that the transaction could not be processed. What does this mean?
This may be due to provisions in your issuing bank's Cardholder Agreement. It may also be due to currency controls or other monetary regulations in the country where your credit/debit card was issued. In such cases, we are not allowed to complete the transaction. The policies followed by your issuing bank are outside of ePassporte's control. When this type of decline occurs, we will ensure that no fee will be charged to your ePassporte Account for the transaction and that your ePassporte Account Balance will remain the same as if you had not authorized funds to be withdrawn.
I withdrew funds to my personal credit/debit card, but the funds were never credited to my personal credit/debit card. Why did this happen and where are my funds?
Monetary regulations in the country where your credit/debit card was issued or the internal policies of your bank may not allow funds to be credited to your personal credit/debit card. The funds you attempted to withdraw from your ePassporte Account to your credit/debit card were rejected by your bank, and will be returned and credited to your ePassporte Account as soon as your bank returns the funds to us. The processing fee you were charged for the withdrawal cannot be refunded because your bank rejected the transaction according to policies that are outside of ePassporte's control.
I withdrew funds to my personal credit/debit card, but the funds were credited back to my ePassporte Account. Why did this happen?
With some banks and in some countries, bank or monetary policy will not allow funds to be credited to your personal credit/debit card. ePassporte endeavors to maintain a list of these countries and banks, however, bank and monetary policies are constantly being updated and modified. Your funds were rejected by your bank and were returned to your ePassporte Account. The rejection may have been due to provisions in your issuing bank's Cardholder Agreement. It may have been due to currency controls or other monetary regulations in the country where your credit/debit card was issued. The processing fee you were charged for the withdrawal cannot be refunded because your bank rejected the transaction according to policies that are outside of ePassporte's control.
What are my Account Features?
As listed below, ePassporte offers a host of services to our Account Holders.
For security purposes, ePassporte Account Holders from Latvia, Malaysia, Moldova,
Pakistan, Romania, Russia, Ukraine, and Vietnam are subject to limited Account Features.
These accounts are Controlled Accounts.
| Account Features | Standard Accounts | Controlled Accounts |
| Online Purchases with Visa Virtual | YES | YES |
| Make ePpurchase Transactions (What's this?) | YES | YES |
| Create Gift Accounts | YES | YES |
| Receive Money from other Personal Accounts | YES | NO |
| Send Money to other Personal Accounts | YES | YES |
| Receive Money from other Business Accounts | YES | YES |
| Send Money to other Business Accounts | NO | NO |
| Purchase a Visa Card | YES | YES |
| Visa Card ATM Withdrawal | YES | YES |
| Bank Wire Transfer Withdrawal | YES | YES |
What is ePpurchase?
ePpurchase is ePassporte's Payment Interface which enables Internet Merchants to accept payments for goods and services from ePassporte Account Holders. Through ePpurchase, ePassporte Account Holders need only enter their UserID and Password to complete the sale.
How can I check if a Merchant participates in ePpurchase?
Participating Merchants will list ePassporte as one of the payment methods within their list of accepted payment options. ePassporte Account Holders will be directed to the ePpurchase Page and asked to enter their ePassporte UserID and Password to complete the sale.
I'd like to make a purchase at a website that does not show ePassporte as a payment option. May I still purchase from this site?
If VISA is listed as one of the accepted payment methods you may use your ePassporte Visa Virtual number to make a purchase.
I'd like to make a purchase at a website that only accepts ePassporte but I do not have an ePassporte Account. Can I still purchase from this website?
You must have an ePassporte Account to pay Merchants through ePpurchase. Please click on the "Sign Up" tab at the top of the ePassporte home page and follow the instructions to purchase an ePassporte Account. Once you have successfully loaded funds to your new ePassporte Account you may use it at any participating Merchant website.
I'm getting an error message after attempting an ePpurchase transaction. What do I do?
Please make sure that you are entering the Security Code exactly as it appears on the ePpurchase page. The Security Code
is case-sensitive. Also check your ePassporte online statement and make sure you have sufficient funds to complete your
purchase. You may need to reload funds to your ePassporte Account. If you continue to experience problems please
contact our Account Holder Services Department.
ePassporte Account Holder Services
walletrequest@epassporte.com
Why can't I withdraw the maximum amount of funds at an ATM using my ePassporte Visa Electron Card?
ePassporte has instituted a new feature called the ATM Protection Program. This program was implemented to protect the funds in your Account against increased ATM fraud and in the event your Visa Electron Card is lost, stolen, or otherwise compromised. This feature automatically sets your ATM limits to our new Standard ATM Limits:
While your Standard ATM Limits are active, you are protected against all unauthorized ATM transactions up to US$300.00, per day. You may have been previously authorized for higher daily ATM withdrawal and/or transaction limits. You may still activate you "Personal ATM Limits" by logging into your ePassporte Account and clicking on the Visa Card link on the left side navigation bar, and then clicking on ATM Protection Program. Please note that if you choose to activate your Personal ATM Limits, you will be liable for any unauthorized ATM transactions.
Can I opt out of the ATM Protection Program?
Yes. To do this, click on the Visa Card link on the left side navigation bar. Then click the ATM Protection Program button. At the bottom of the page, there is a link to opt out of the ATM Protection Program. Click the link, and then check the box indicating that you do not want to participate. Click the
Opt Out of ATM Protection Program
button to save these changes.Please note that if you opt out of the ATM Protection Program, you agree to accept and assume full liability for all unauthorized ATM transactions.
If you would like to opt in to the ATM Protection Program, you can do so at any time by clicking on the Visa Card link on the left side navigation bar and changing your settings.
What are the benefits of using the ATM Protection Program?
The ATM Protection Program gives you more control over the management of the funds in your ePassporte Account. If your ePassporte Visa Electron Card is ever lost, stolen or otherwise compromised, the ATM Protection Program protects the funds by setting the Standard ATM Limits as your default limits. While you participate in the program, you are protected against unauthorized ATM transactions up to US$300.00 per day.
It is your choice whether your Standard ATM Limits or your Personal ATM Limits are active. You may activate and deactivate the Personal ATM Limits at any time. When you activate your Personal ATM Limits, they will be available for three (3) hours, or until you choose to deactivate the Personal ATM Limits, whatever ends first. You may choose to opt out of the ATM Protection Program altogether and set the Personal ATM Limits as your default limits. Please note that when you Personal ATM Limits are active, you assume and accept liability for all unauthorized ATM transactions.
How long are my higher Personal ATM Limits available?
When you activate your Personal ATM Limits, they will be available for three (3) hours. You can always check on your remaining time by clicking on the Visa Card link on the left side navigation bar of your ePassporte Account.
Can I return to my Standard ATM Limits before the end of the three hour time period?
Yes. Click on the Visa Card link, located on the left side navigation bar, and click the ATM Protection Program button. Select the Deactivate button to return to your Standard ATM Limits of a maximum of US$300 withdrawal amount per day.
Can I still request to have my ATM limits increased?
Yes. Just contact Account Holder Services at walletrequest@epassporte.com for more information regarding any limit increases to your Account.
Where can I view my Personal ATM Limits?
Click on the Account Balance link located on the left side navigation bar. From this page, you will be able to view your Standard and Personal ATM Limits.
What if I am not at my computer and I need to activate my Personal ATM Limits?
A Customer Service Representative will be able to activate your Personal ATM Limits.